Client Services Executive

Job Description:

Client Services Executive work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Employment Category: Full-time

Responsibilities:

• Uphold elevated levels of customer contentment through exceptional sales support
• Deliver customer support through personal interactions and phone discussions, identifying their needs to propose the right products and services
• Nurture and grow trust-based partnerships with wholesale and retail clients to increase effectiveness
• Conducting sales transactions in a precise and policy-compliant manner
• Attain and sustain sales accomplishments monthly, quarterly, and yearly
• Preserve the correctness of work order files and associated formulas
• Gather the appropriate products from the sales area or warehouse
• Blend and tint merchandise as required to fulfill customer requests
• Place items on shelves in an organized manner and create engaging displays
• Clean store equipment
• Load/unload delivery trucks
• Help with the delivery of goods as necessary
• Keep the allocated spaces in stock and presentable at all times
• Maintain awareness of the items being presented and discuss the alternatives that can be chosen
• Comply with the established procedures for controlling inventory
• Provide guidance on improving overall sales performance

Qualifications

Minimum Requirements:

• Participation is limited to those who have reached the age of eighteen (18) years
• The candidate must have the proper legal authorization to work in the country of employment without the requirement for sponsorship for work visa status, presently or in subsequent instances
• Proficient English skills comprise reading, writing, comprehension, and communication abilities
• Essential to be skilled in reading, writing, comprehending, and communicating effectively in Spanish
• Having a valid and unrestricted Driver's License is crucial
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Prospective employees must be prepared to work all scheduled hours, including weekends and evenings, with or without accommodations as needed

Preferred Qualifications:

• Education criteria mandate a high school diploma or GED equivalent
• Establish one full year of practical experience working in delivery, retail, or customer service contexts
• Previous professional background includes selling paint and paint-related items to customers
• Possess experience in operating tinting and blending machinery from previous employment opportunities

About Us

Let Sherwin-Williams be the canvas upon which you paint your aspirations, grow as an individual, and reveal your true colors

How to Launch the Process?

Applying Online - The Primary Phase

Discover the job opportunities that resonate with your interests on our Employment Listings page:

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Advancing to the next level of the process leads to a digital interview

Following a thorough review of your application, eligible candidates will be selected to participate in a digital video interview using HireVue, our preferred interview platform. The interview will consist of a few behavioral-based questions

You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

The in-store interview marks a crucial juncture where applicants can make a positive impression on the hiring team

Top candidates will be selected following the evaluation of their video interview performance by a member of our Recruitment team, and those chosen will be requested to attend an in-person meeting at one of our store locations, specialized wholesale branches, flooring facilities, or delivery service terminals.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non-discriminatory factors considered in making compensation decisions including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Those who have been arrested or convicted previously will be evaluated for employment opportunities in line with the relevant federal, state, and local laws, which means following the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

As an Equal Employment Opportunity/Affirmative Action employer, Sherwin-Williams upholds the values of diversity and inclusivity in the workplace. They strive to create a fair and unbiased recruitment process, where all qualified individuals are given equal access to employment opportunities, regardless of characteristics like age, creed, or pregnancy status. Discrimination based on any prohibited factors is actively discouraged at Sherwin-Williams, who seeks to nurture a work environment that is respectful and accepting of all individuals.

Sherwin-Williams, as a VEVRAA Federal Contractor, emphasizes the need for state and local employment services to offer priority referral to Protected Veterans.

Remember that the Sherwin-Williams recruitment team will not ask applicants for payments or request financial information, such as national identification numbers, birthdates, or bank account numbers, during the application process.