Client Service Manager

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are looking for a Client Service Manager who will be responsible for the day-to-day, account management of Gallagher’s relationships with assigned clients as their primary role. You will support the senior servicing staff/service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Gallagher delivers to clients.

• Assist Senior Client Service Manager or Client Service Executive with day-to-day coverage questions and contract reviews.
• Proactively coordinate renewal cycle to ensure all necessary steps are completed in a timely fashion.
• Answer client questions on applications and requested renewal information.
• Communicate and maintain good working relationships with markets.
• Assist in preparing renewal strategy documents and proposals.
• Prepare and/or check market submissions.
• Analyze quotes from carriers and negotiate terms and conditions.
• Responsible for binding of renewal coverage and the accuracy of programs that are bound.
• Process certificates, endorsements, invoices, policies, endorsements, and audits.
• Responsible for certificates, endorsements, audits, invoicing, and policy checking.
• Provide a high level of day-to-day technical support to the team.
• Ensure that all documentation is received on a timely basis and is accurate.
• Manage policy and endorsement follow up system, including maintaining reminder system.
• Prepare proposals and presentations to existing clients and prospective new clients.
• Navigate carriers’ web sites to obtain endorsements, loss runs, renewal policies, and invoices.
• Communicate with markets for renewal policies, endorsement requests, and invoices.
• Assist other team members to balance workloads when needed.
• Provide backup for other team members during their absence.
• Undertake various duties as assigned.

Skills and experience that will lead to success

• Strong technical property and casualty knowledge
• Background in account management, servicing, placement and negotiation of property and casualty coverages
• Ability to solve problems and think independently
• Strong written and verbal communication skills
• Ability to pay attention to detail while working under pressure
• Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines
• Be energetic/have a sense of urgency

Required

• Current Property and Casualty License.
• Bachelor’s degree with 0+ years client service management experience-OR-High School degree/GED with 3+ years client service management experience.

Preferred

• Commercial (property/casualty) insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engage others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

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