Mobile Services Manager

Job Title: Mobile Services Operations Manager
Location: Albuquerque NM

Position Overview

The Mobile Services Operations Manager plays a critical role in managing the daily financial, operational, and client service functions of a Securitas Mobile Services operation. This includes oversight of patrol, inspection, shared guarding, and response services. The position supports line management in achieving both short- and long-term objectives related to profitable revenue growth, client satisfaction, and retention.

BENEFITS:

Securitas will offer a starting salary of $50,000, in addition to a full benefits package that includes:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401K

KEY RESPONSIBILITIES:

1. Operational Oversight
   • Manage day-to-day operations, including supervision of mobile patrol, inspection, shared guarding, and/or response services.
   • Ensure field personnel deliver high-quality, consistent service aligned with client expectations.
2. Client Engagement
   • Maintain regular contact with clients to assess satisfaction, address concerns, and implement service improvements.
   • Support new client onboarding, contract negotiations, and ongoing relationship management.
3. Financial and Performance Analysis
   • Analyze key operational and financial indicators to drive performance improvements and ensure profitability.
   • Assist in the development and administration of the operational budget.
4. Team Leadership & Staff Development
   • Lead recruitment, onboarding, training, and retention of high-caliber personnel.
   • Provide coaching, performance feedback, and disciplinary actions as needed, ensuring all staff are treated with professionalism and respect.
5. Compliance & Standards
   • Ensure compliance with all company policies, procedures, and applicable laws and regulations.
   • Foster a positive and professional work environment.
6. Resource Management
   • Oversee vehicle maintenance, driver training, equipment procurement, and uniform inventory.
   • Review and submit payroll and personnel records accurately and on time.
7. Scheduling & Labor Management
   • Coordinate with line management to create and maintain efficient staffing schedules that meet client requirements while optimizing labor costs.
   • Review scheduling reports and ensure follow-through on service commitments.
8. Strategic and Administrative Support
   • Provide input on company-wide initiatives and support the resolution of legal, HR, financial, and operational issues in partnership with leadership.
9. Additional Duties
   • Perform other responsibilities as assigned to support operations and business objectives.

EDUCATION/EXPERIENCE:

• Associate’s degree required; Bachelor’s Degree preferred.
• Minimum of 2 years of experience in the security industry or in operations/business management, with supervisory responsibilities.
• Equivalent relevant experience may be considered in place of education (1 year of experience = 1 academic year).

Skills & Competencies:

• Strong leadership and team development skills
• Excellent communication and client relations abilities
• Solid understanding of operational budgeting and financial performance
• Effective problem-solving and decision-making capabilities
• Proficiency with standard office software (Microsoft Office Suite)

If joining our management team sounds like the right fit for you, please click apply today!

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Company Website: https://www.securitasinc.com

#AF-SSTA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.