Retail Assistant

Job Description:

Retail Assistant are required to liaise with wholesale and retail clients to discern their needs, address questions regarding Sherwin-Williams merchandise, and advise on appropriate solutions. Ensuring swift resolution of any customer concerns, maximizing client satisfaction, and keeping abreast of product features while maintaining high product quality and store visuals are key responsibilities. Providing outstanding customer service and consistently meeting sales goals are crucial tasks assigned to store associates.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

About Us

Our philosophy champions a dynamic approach to career development, fostering an inclusive environment where individuals worldwide can thrive. At Sherwin-Williams, we recognize and appreciate the diverse talents and backgrounds of our team members, encouraging everyone to apply, including individuals with disabilities and Protected Veterans. Your unique strengths are integral to our success, and we value the opportunity for you to showcase your capabilities. Experience the freedom to innovate, evolve, and explore your potential in a supportive setting that encourages you to reveal the true essence of who you are

How do I kick off the process?

• Starting the Application Process via the Internet
• Browse through the positions that intrigue you on our Careers page:
• Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Stage 2 Cyber Interview

Following the application assessment, suitable candidates will be called upon to conduct a digital video interview via HireVue, our preferred interview partner. The interview will cover various behavioral-based questions

You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step Three Store Interview

Following the review of your video interview, the Recruitment team selects the most qualified candidates to participate in a face-to-face meeting with our team at a specified location, whether it be a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Sherwin-Williams is dedicated to empowering our employees and their families to lead healthier, more financially savvy, and emotionally enriched lives. Our suite of benefits encompasses various aspects, including retirement provisions, healthcare packages, and initiatives promoting overall well-being. To explore the range of benefits awaiting Sherwin-Williams employees, head to our website and click on the Candidates tab to discover the comprehensive offerings available.

The salary range for each position is established considering multiple variables, which determine the actual compensation level within the predefined range. The wage range specified for this role is established based on an assortment of impartial factors including the location of the job, the required skills, the experience and training level, any necessary licenses or certifications, and other pertinent business and organizational factors.

The details on wage brackets, additional compensation, and benefits provided are precise as of the time this was posted. The Company holds the right to alter this information at any given time, with or without prior notice, while considering relevant legal requirements.

Individuals with a record of arrests or convictions will be assessed for employment opportunities following the regulations outlined in the Los Angeles County Fair Chance Ordinance for Employers and other related federal, state, and local legislations.

The Equal Employment Opportunity/Affirmative Action policy at Sherwin-Williams demonstrates a firm commitment to providing fair and unbiased consideration to all job seekers. Each candidate will be evaluated on their merits and capabilities, without prejudice based on characteristics such as color, pregnancy, or any other aspect protected by law or contractual agreements. Sherwin-Williams ensures a level playing field for all applicants and maintains a workplace that values diversity and respects individual differences.

In their capacity as a VEVRAA Federal Contractor, Sherwin-Williams calls for priority referral of Protected Veterans from state and local employment services delivery systems.

Candidates should be cautious as Sherwin-Williams recruiters will never require payments or demand financial-related information or sensitive personal details like national ID numbers, dates of birth, or bank account numbers when applying.

Responsibilities

• Consistently offer excellent sales service to meet and exceed customer satisfaction
• - Provide assistance to customers in-store and on the phone by understanding their needs and proposing fitting products and services
• Building strong and constructive trust relationships with wholesale and retail customers to boost productivity and cooperation
• Perform sales transactions with precision and consistency following the stipulated policies and procedures
• Aim to reach and exceed sales goals monthly, quarterly, and annually
• Keep detailed and accurate work order files and formulas
• Select appropriate goods from the retail space or storage facility
• Personalize the tint and mix of products to meet customer preferences
• Place goods on shelves and establish eye-catching arrangements
• Clean store equipment
• Load/unload delivery trucks
• Support delivery services as needed
• Ensure that the assigned areas are consistently stocked and well-organized
• Keep yourself well-versed in the products being offered and participate in conversations about the options that can be explored
• Ensure compliance with the inventory management protocols
• Propose tactics for driving sales growth

Minimum Requirements:

• Being eighteen (18) years old is a mandatory condition that must be met
• The individual should be legally allowed to work in the country of employment without the necessity of sponsorship for a work visa currently or in the future
• Proficiency in English necessitates skills in reading, writing, comprehension, and communication
• The ability to understand, read, write, and communicate in Spanish is a must
• The job demands the capacity to retrieve items from shelves and floor stacks, and to lift and carry weights up to 50 lbs. on a regular basis, and up to 70 lbs. occasionally, with or without reasonable accommodation
• Working all designated hours, potentially during evenings and weekends, is necessary, regardless of whether accommodations are provided

Preferred Qualifications:

• Carry a lawful and unimpeded Driver's License
• Qualifications include a high school diploma or GED
• Should have acquired a year's worth of work experience in delivery, retail, or customer service
• Previous job involvement focused on the marketing and selling of paint as well as associated products
• Skilled in operating tinting and mixing equipment from prior job responsibilities