Client Support Coordinator

Job Description:

Client Support Coordinator are crucial in collaborating with wholesale and retail clients to understand their needs, respond to questions about Sherwin-Williams products, and propose appropriate solutions. They must address customer concerns promptly, ensure high levels of customer satisfaction, stay informed about product specifications, and maintain the quality and visual standards of products and the store. Achieving excellent customer service and meeting the store's sales goals are key responsibilities of Customer Service Specialists.

Responsibilities include customer engagement, potentially with minors, and overseeing transactions involving cash, electronic devices, private information, valuable items, and merchandise, with varying levels of oversight. A review of criminal history is seen as crucial by the Company to ensure the protection of its business, operations, reputation, and the safety of customers, employees, vendors, contractors, and the general public.

Responsibilities:

• Ensure top-tier customer happiness through outstanding sales service
• Provide assistance to patrons through in-person and telephonic communication by identifying their needs and showcasing suitable products and services
• Building productive trust relationships with both wholesale and retail customers is crucial for boosting operational effectiveness
• Perform sales transactions with precision, maintaining consistency with operational guidelines and protocols
• Accomplish sales targets regularly across monthly, quarterly, and yearly durations
• Maintain meticulous records of job requests and numerical formulas
• Procure the necessary goods from the sales space or storage facility according to specifications
• Adjust mixing proportions to suit customer preferences
• Stock up shelves with products and establish appealing arrangements
• Clean store equipment
• Load/unload delivery trucks
• Support in the timely delivery of items, as the situation demands
• Maintain the assigned areas to be adequately stocked and visually appealing
• Maintain a good understanding of the products available and have conversations about the variety of options
• Stick to the established inventory management protocols
• Recommend methods for driving sales growth

Qualifications

Minimum Requirements:

• Being at least eighteen years of age is a prerequisite
• You are required to have the appropriate legal status to work in the country of employment without relying on sponsorship for employment work visa status currently or in subsequent instances
• Competence in English reading, writing, comprehension, and communication skills is necessary
• Skills in Spanish reading, writing, communication, and comprehension are essential
• It is necessary to have the capacity to retrieve items from shelves and floor stacks and transport loads up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation
• Required to work all assigned hours, including weekends and evenings, with or without accommodations as needed

Preferred Qualifications:

• Being in possession of a legitimate and unrestrained Driver's License is a requirement
• Must have a high school diploma or its equivalent
• Show proficiency gained from no less than a year of employment in a delivery, retail, or customer service role
• Possess work history in the marketing of paint and related merchandise
• Skilled in the operation of tinting and mixing machinery based on past work experience

About Us

At this company, we are firm believers in the idea that there isn't a singular path to achieving success; we support career trajectories that grow as you do. Regardless of who you are or where you are from, Sherwin-Williams is a place where you can find your fit. We offer you the chance to explore your interests and drive us forward. Sherwin-Williams values the distinctive talents and qualities that individuals from diverse backgrounds bring. We welcome all qualified candidates to apply, including those with disabilities and Protected Veterans. The opportunity is yours to highlight your strengths and demonstrate your abilities. In an environment conducive to growth, innovation, and self-expression, come and Let Your Colors Show at Sherwin-Williams

How do I kick off the process?

Online Application Process - Initial Step

Seek out the position(s) that appeal to you on our Hiring page:

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Phase 2 - Electronic Interview

Upon evaluation of your application, qualified candidates will be offered the chance to conduct a digital video interview using HireVue, our interviewing companion. The interview will include a variety of behavior-based questions

You are free to record and finalize your video interview at any time and place! Despite having the independence to conduct this video interview on your terms, we suggest completing it within 7 days of receiving the invitation

Segment Three - Direct Interview at the Brick-and-Mortar Shop

Following the assessment of your video interview by a member of our Recruitment team, promising applicants will be selected to participate in face-to-face meetings at a store, specialty wholesale branch, floor-covering facility, or delivery service terminal.

At Sherwin-Williams, we are dedicated to supporting the health, financial stability, and overall happiness of our employees and their families through a robust package of benefits tailored to suit your needs. This encompasses a wide array of offerings, covering everything from retirement plans and health-related benefits to programs focused on enhancing your overall well-being and facilitating your daily travel to work. An overview of the benefits provided can be found in the Candidates section, offering you a glimpse into the range of benefits that may be accessible to you as a Sherwin-Williams employee.

The compensation decision for a position is based on a comprehensive assessment of various criteria, including the role's location, requisite skills, experience, certifications, and specific organizational needs. The salary range specified for a position reflects a thorough evaluation of multiple non-discriminatory elements that shape the compensation framework.

As of the date of this notice, the details about wages, additional incentives, and benefits are correct. The Company may revise this information at any time, with or without warning, in line with the law.

Applicants who have been arrested or convicted previously will be assessed for employment opportunities while adhering to the regulations set forth in relevant federal, state, and local laws, which include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act if necessary.

In its role as an Equal Employment Opportunity/Affirmative Action employer, Sherwin-Williams recognizes the importance of maintaining a workforce that reflects diversity and inclusivity. Qualified candidates are encouraged to seek employment opportunities within the organization, and their applications will be assessed without prejudice based on protected characteristics like national origin, creed, or age. Sherwin-Williams is committed to complying with anti-discrimination laws and contractual obligations in the recruitment and hiring process.

In its role as a VEVRAA Federal Contractor, Sherwin-Williams urges state and local employment services to prioritize the referral of Protected Veterans for employment consideration.

It is essential to understand that Sherwin-Williams recruiters will not ask for payments, financial details, or sensitive personal information such as national ID numbers, birthdates, or bank account information when applying for a position.