Customer Care Driver

Job Description:

The main duty in this role is to work closely with wholesale and retail clients to assess their needs, address any inquiries they may have about Sherwin-Williams products, and provide recommendations for the right solutions. Additionally, the position entails delivering products to customers from Sherwin-Williams stores safely and promptly utilizing Company vans or pickup trucks.

Responsibilities include direct customer contact, potentially with minors, and management of valuable items such as currency, electronic devices, and confidential information. To uphold the security and reputation of the business and ensure the safety of all involved parties, the Company views a criminal record review as essential.

Responsibilities:

• Attain customer delight through the provision of exemplary sales assistance
• Assist customers through personal interactions and telephone correspondence to determine their requirements and introduce relevant products and services
• Process sales transactions with accuracy and in alignment with established policies and procedures
• Reach and fulfill sales targets monthly, quarterly, and annually
• Manage precise records of work orders and formulas
• Acquire appropriate items from the retail space or storage facility
• Personalize and amalgamate items in alignment with the customer's desires
• Transport goods to customers safely and on schedule, ensuring a secure delivery
• Support in the transportation of items onto and off vehicles
• Maintain the store vehicle and advise the supervisor about any repairs or servicing that may be needed
• Adhere to designated pathways and adhere to set time constraints
• Ensure compliance with all laws, traffic rules, and safety procedures while operating a vehicle
• Produce paperwork and reports regarding delivery operations
• Control tools and machines like automobiles, trucks, and forklifts.

Qualifications

Minimum Requirements:

• It is mandatory to be 21 years of age or older to engage in buying alcohol legally
• Having the legal authorization to work in the country where the employment is based without necessitating sponsorship for an employment work visa is mandatory
• An unrestricted and authentic Driver's License is a must-have
• Capability in English is pivotal for tasks such as reading, writing, comprehending, and engaging in communication
• An individual must be equipped with the skills to communicate, read, understand, and write in Spanish
• To retrieve material from shelves and floor stacks, it is essential to be able to lift and transport objects weighing up to 50 lbs regularly and up to 70 lbs on occasion, whether or not reasonable accommodations are provided.
• The job entails being willing to work all allocated hours, which might involve weekends and evenings, with or without reasonable adaptations

Preferred Qualifications:

• A High School diploma or GED is a prerequisite
• Seeking individuals with at least one year of experience in delivery, retail, or customer service
• Experienced in the retail sector with a focus on selling paint and paint-related items

About Us

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We'll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What are the initial steps to take?

Commence by entering the necessary details into the online application portal

Delve into the roles that are available on our Careers page to pinpoint the ones that appeal to you:

Allot a 15-minute interval to curate your profile by entering your details or importing them from a job board associate

The Next Phase: Digital Interview

Upon scrutiny of your application, qualified candidates will be invited to engage in a digital video interview via HireVue, our interviewing associate. The interview will comprise a few behavior-driven questions

You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Round 3 - Store-Based Interview

Candidates who pass the video interview stage will be invited by a member of our Recruitment team to attend a meeting at a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Sherwin-Williams is dedicated to helping its employees and their families lead healthier, more fulfilling lives by providing a range of exceptional benefits. These benefits have been thoughtfully curated to encompass a wide variety of needs, including retirement planning, healthcare coverage, holistic well-being support, and resources for daily travel. Detailed information about the benefits on offer can be found in the Candidates section for those considering a career at Sherwin-Williams.

Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non-discriminatory factors considered in making compensation decisions including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The data provided on wage range, supplementary compensation, and benefits is precise as of the posting date. The Employer reserves the right to revise this data at any moment, with or without advance warning, in alignment with the law.

Individuals with prior involvement in the criminal justice system will be evaluated for job positions according to the applicable federal, state, and local laws, which encompasses compliance with ordinances like the Los Angeles County Fair Chance Ordinance for Employers and, where suitable, the California Fair Chance Act.

As an Equal Employment Opportunity/Affirmative Action employer, Sherwin-Williams is dedicated to creating a work environment that is diverse and inclusive. All qualified applicants will be given fair consideration for employment opportunities and will not face discrimination based on attributes like race, disability, age, or veteran status.

In compliance with VEVRAA guidelines, Sherwin-Williams requests that state and local employment services give preference in referrals to Protected Veterans.

It is emphasized that Sherwin-Williams recruiters will not ask candidates for payments, financial information, or sensitive personal details during the application process.