Client Support Representative

Job Description:

Client Support Representative are responsible for liaising with wholesale and retail consumers to ascertain their needs, respond to queries concerning Sherwin-Williams products, and propose suitable recommendations. They are also expected to promptly address any customer issues, ensure optimal client satisfaction, keep abreast of product specifications, and maintain the superior quality and visual presentation of products and the store. Their main focus is on delivering outstanding customer service, all while meeting the store's sales objectives consistently.

Engaging with customers, some of whom may be underage, and having access to cash, payment options, electronic tools, sensitive information, merchandise, and valuable assets in the store, whether under supervision or not, necessitates a thorough criminal background verification process as deemed necessary by the Company to preserve its business operations, reputation, and the security of its customers, employees, vendors, and the public in general.

Employment Category: Full-time

Responsibilities

• Uphold superior customer satisfaction by providing outstanding sales support
• Provide customer support through in-person interactions and phone conversations, assessing their needs to suggest the right products and services
• Nurture reliable and mutually beneficial connections with wholesale and retail partners to drive success
• Carrying out sales transactions accurately and in accordance with company protocols
• Work towards reaching sales objectives set for each month, quarter, and year
• Ensure that detailed work order documents and formulas are preserved
• Gather relevant merchandise from the retail space or inventory storage
• Customize and combine goods based on individual requirements
• Organize stock on the shelves while also designing eye-catching displays
• Clean store equipment
• Load/unload delivery trucks
• Offer assistance with delivering goods when necessary
• Ensure that the assigned areas are consistently stocked and orderly
• Stay updated on the products available and have conversations about the options that are on offer
• Follow the guidelines for inventory control processes
• Provide strategies for boosting sales figures

Qualifications

Minimum Requirements:

• Participants are required to be at least eighteen (18) years of age
• It is necessary for the candidate to hold the appropriate authorization to work in the country where the job is based, without the necessity for employment visa sponsorship both currently and in the upcoming period
• The ability to comprehend, communicate, and express ideas in the English language is essential
• Ability to effectively read, write, comprehend, and interact in the Spanish language is essential
• A Driver's License that is both valid and not restricted is necessary
• Being able to retrieve items from shelves and floor stacks and lift and transport weights ranging from 50 lbs. frequently to 70 lbs. occasionally is a necessary requirement, with or without accommodations
• Availability during evenings and weekends is essential for the position, necessitating the completion of all designated hours, with or without accommodations

Preferred Qualifications:

• Hold at least a high school diploma or its GED equivalent
• Demonstrate a track record of at least twelve months in a delivery, retail, or customer service capacity
• Demonstrated experience in selling paint and related merchandise in past roles
• Experienced in the operation of tinting and mixing equipment from past employment

About Us

Regardless of your background or country of origin, Sherwin-Williams offers an inclusive environment where everyone is welcomed and valued

What Steps are Involved in Getting Started?

Phase 1 - Completing the Application via the Internet

Discover the job opportunities that appeal to you on our Job Openings page:

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Moving forward, the process includes a digital interview

Following an assessment of your application, eligible candidates will receive an invitation to undertake a digital video interview using HireVue, our partnering interview service. The interview will comprise a selection of behavioral questions

You are encouraged to film and wrap up your video interview at a time and location that suits you best! While the completion of this video interview is entirely up to you, we do suggest that you finalize this process within seven days from the date of receiving the invitation

Moving forward, candidates will be required to attend an in-person interview at the store

Following the review of your video interview by a Recruitment team member, selected candidates will be offered the opportunity to meet with our team at a physical location such as a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Enhancing the quality of life for our employees and their loved ones is a key priority at Sherwin-Williams. We take pride in offering a diverse array of top-tier benefits aimed at ensuring your well-being and satisfaction. To delve deeper into the benefits we provide, interested candidates are encouraged to visit the designated website to discover the range of offerings for prospective employees at Sherwin-Williams.

The salary range provided for this position reflects a comprehensive evaluation of multiple factors that are non-discriminatory, including location, qualifications, experience, licenses, and the specific needs of the business or organization in determining compensation. Determining where a specific salary falls within this range is contingent upon the specific circumstances of the individual position.

The salary bracket, supplementary incentives, and perks mentioned are correct as of the posting date. The employer retains the privilege to adjust these offerings as necessary, in compliance with the law, and may do so without explicit notification.

Individuals with previous brushes with the law will be reviewed for employment under the stipulations of applicable federal, state, and local statutes, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act if it applies.

Sherwin-Williams is dedicated to fostering a workplace that is both diverse and equitable, as they are committed to being an Equal Employment Opportunity/Affirmative Action employer. They ensure that all potential candidates are given fair consideration for job opportunities, regardless of characteristics such as age, genetic information, or veteran status. Discrimination based on any prohibited factors, whether by law or contract, is strictly prohibited in their recruitment and employment practices.

In its capacity as a VEVRAA Federal Contractor, Sherwin-Williams seeks priority referral of Protected Veterans from state and local employment services delivery systems.

It should be noted that the Sherwin-Williams recruitment staff will not require job seekers to give any money, financial particulars, or sensitive personal data such as national ID numbers, birthdates, or bank account details while applying for a position.