Client Service Coordinator

Job Description:

Client Service Coordinator work in close partnership with both wholesale and retail clients to discern their needs, address any questions they may have regarding Sherwin-Williams items, and offer suitable suggestions. They must also swiftly resolve any customer issues, ensure maximum customer satisfaction, keep abreast of product features, and maintain the high quality and visual standards of both the products and the store. Their primary objective is to deliver exceptional customer service while consistently attaining the store's sales objectives.

The position entails interactions with clients, possibly minors, and handling cash, electronic devices, personal information, store merchandise, and valuable items, whether under supervision or alone. The Company has thus decided that a criminal background assessment is vital to safeguard its business, operations, reputation, and the wellbeing of customers, employees, vendors, contractors, and the public.

Employment Category: Full-time

Responsibilities:

• Guarantee enhanced customer satisfaction by delivering excellent sales assistance
• Support customers with inquiries both in-person and over the phone, evaluating their needs to offer appropriate products and services
• Foster trust-based partnerships with wholesale and retail clients to optimize business performance
• Ensuring sales transactions are processed accurately and following designated practices
• Meet sales quotas on a monthly, quarterly, and yearly scale
• Preserve meticulous work order files and formulas
• Select appropriate goods from the sales floor or backroom
• Create tailored products by blending and adjusting as necessary
• Stock shelves neatly and prepare visually appealing exhibitions
• Clean store equipment
• Load/unload delivery trucks
• Provide aid in the transportation of items, as the need arises
• Keep the allocated areas well-supplied and organized
• Maintain awareness of the merchandise being offered and engage in discussions about the available alternatives
• Conform to the inventory management regulations
• Propose tips for elevating sales outcomes

Qualifications

Minimum Requirements:

• Individuals wishing to take part must have reached the age of eighteen (18) years
• Having the legal right to work within the country of employment without the need for sponsorship for a work visa is a fundamental requirement for the role
• Being able to read, write, understand, and interact in English is a prerequisite
• Capability to engage with Spanish text, writing, understanding, and dialogue is necessary
• It is essential to hold a Driver's License that is valid and without any restrictions
• The role necessitates the capability to access items from shelves and floor stacks and manage lifting and carrying tasks of up to 50 lbs. regularly and up to 70 lbs. as needed, with or without reasonable accommodation
• The role mandates a willingness to work all scheduled shifts, which could encompass weekends and evenings, with or without reasonable modifications

Preferred Qualifications:

• A high school diploma or GED is necessary for eligibility
• Display a background of one year in a delivery, retail, or customer service position
• Have a background in retail sales with a focus on paint and its accompanying products
• Have prior familiarity with operating tinting and mixing machinery in a professional setting

About Us

Sherwin-Williams recognizes and appreciates the diverse skills and capabilities that individuals from various backgrounds and identities bring to the table

What is the Procedure for Starting?

Application Process - Step One: Using the Online Platform

Search for the roles that pique your interest on our Job Vacancies page:

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

The next phase includes engaging in a digital interview

After carefully considering your application, qualified candidates will be selected to complete a digital video interview through HireVue, our preferred interview platform. The interview will consist of various behavioral-based questions

You have the option to film and finish your video interview at your convenience and chosen venue! Despite having the freedom to conduct this video interview at your own pace, we advise that you complete it within a week of the invitation being sent

Advancing to step 3 entails participating in an in-store interview as part of the selection process

After the assessment of your video interview by a member of our Recruitment team, successful candidates will be given the chance to have a personal meeting with our team at a designated location, which could be a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Supporting the health and financial stability of our employees and their families is a core component of Sherwin-Williams' mission. Our benefits program is designed to cater to your individual needs, ranging from retirement plans to healthcare options and general well-being initiatives. To gain a better understanding of the benefits on offer, potential candidates can click on the provided link to review the available benefits for prospective Sherwin-Williams employees.

The wage range specified for this position encompasses a broad spectrum of non-prejudiced factors that are taken into account in making compensation decisions, such as geographical location, skill sets, experience, training, licenses, certifications, and other business or organizational necessities. The actual compensation placement within this range is dependent on the specific circumstances of the role.

The information provided on the wage range, additional compensations, and benefits is precise at the time of posting. The company may make changes to these provisions as needed, in adherence to applicable laws, and such alterations may be implemented without prior announcement.

Those with prior arrests or convictions will be assessed for employment opportunities following the guidelines set forth in federal, state, and local laws, which includes adherence to both the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act if necessary.

Sherwin-Williams is dedicated to promoting diversity and inclusivity within the workplace, following the principles of Equal Employment Opportunity/Affirmative Action. They are committed to ensuring that all individuals have an equal chance for employment opportunities, and will not face discrimination based on protected characteristics like religion, sex, or disability. By following these guidelines, Sherwin-Williams cultivates a workplace that is free from prejudice and embraces the unique qualities of each employee.

Being a VEVRAA Federal Contractor, Sherwin-Williams specifically requests state and local employment services to give priority consideration to referring Protected Veterans.

Applicants need to remain vigilant, as the Sherwin-Williams hiring team will never ask for any payments, financial information, or sensitive personal data like national ID numbers, birthdates, or bank account numbers during the application procedure.