Client Relations Specialist

Job Description:

Client Relations Specialist work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The role involves engaging with customers, including minors, and having access to cash, payment methods, electronic devices, personal information, store merchandise, and valuable items, with the possibility of supervised or unsupervised access. Therefore, a criminal history check is considered essential by the Company to ensure the protection of the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Employment Category: Full-time

Responsibilities:

• Secure elevated customer satisfaction by providing outstanding sales support
• Engage with customers in-store and during phone interactions, determining their needs to present fitting products and services
• Forge strong and dependable connections with wholesale and retail partners to maximize outcomes
• Correctly executing sales transactions while maintaining conformity with established guidelines
• Successfully achieve sales objectives monthly, quarterly, and annually
• Safeguard precise work order files and formulas
• Obtain the correct merchandise from the sales section or warehouse
• Personalize products by tinting and mixing to customer preferences
• Create visually appealing showcases by stocking shelves and setting up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in the timely delivery of goods and items
• Ensure the designated areas remain well-stocked and visually appealing
• Keep yourself informed about the items being presented and discuss the various choices that are available
• Comply with the procedures for overseeing inventory
• Put forward ideas for improving sales success

Qualifications

Minimum Requirements:

• All participants must be over the age of eighteen (18) years
• It is essential that the candidate can work legally in the country of employment without having to rely on sponsorship for a work visa, both presently and in the future
• Effective communication in English necessitates the capacity to read, write, and understand the language
• Skills in Spanish reading, writing, understanding, and effective communication are needed
• Possession of a valid and unrestricted Driver's License is compulsory
• It is crucial for the individual to have the capacity, with or without suitable adjustments, to retrieve materials from shelves and floor stacks and lift weights of up to 50 lbs. frequently and up to 70 lbs. occasionally
• The position requires individuals to be flexible in working all designated hours, even on weekends and evenings, with or without reasonable modifications

Preferred Qualifications:

• Essential qualification involves a high school diploma or an equivalent GED
• Show evidence of one year of experience in either delivery, retail, or customer service roles
• Experienced in retail environments selling paint and associated merchandise
• Knowledgeable in the operation of tinting and mixing tools based on prior work experience

About Us

We are dedicated to creating a space where you can confidently showcase your strengths and demonstrate your capabilities

What are the Initial Steps to Begin?

Commencing the Process - Filling Out the Online Application

Browse through the roles that excite you on our Career Opportunities page:

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

The subsequent step entails a digital interview

Following a review of your application, eligible candidates will be invited to participate in a digital video interview using HireVue, our chosen interview partner. The interview will cover a variety of behavioral-based questions

You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Proceeding to the in-store interview phase, applicants will have the opportunity to showcase their skills and experience

Your video interview will be appraised by a Recruitment team member, and candidates who stand out will be invited to participate in an in-person meeting at one of our retail stores, specialized wholesale branches, flooring facilities, or delivery service terminals.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on Candidates to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

The salary range indicated for this particular position encompasses a variety of non-discriminatory elements that are evaluated in the process of determining compensation, such as geographic location, skill sets, experience, training, licenses, certifications, and other business needs. The specific placement of compensation within this range is contingent on the unique characteristics of the role.

The accuracy of the salary spectrum, additional perks, and benefits data is reliable based on the posting date. The employer has the prerogative to modify these particulars when necessary, following legal guidelines, and these revisions could be enacted without prior intimation.

Individuals who have been arrested or convicted before will be considered for employment in line with the appropriate federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act if required.

In alignment with Equal Employment Opportunity/Affirmative Action standards, Sherwin-Williams is dedicated to fostering a workplace that celebrates diversity and is free from discrimination. They ensure that all applicants are given equal opportunities for employment, without biases related to race, gender identity, or age. Sherwin-Williams upholds a commitment to fair and inclusive practices in recruitment and hiring, aiming to create a work environment that is welcoming and supportive of all individuals.

Sherwin-Williams, acting as a VEVRAA Federal Contractor, requires state and local employment services delivery systems to prioritize the referral of Protected Veterans.

Please remember that the Sherwin-Williams recruitment team will not solicit money or request sensitive financial information, such as national ID numbers, birthdates, or bank account details, from candidates during the application process.