Client Success Associate

Job Description:

Client Success Associate work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Employment Category: Full-time

Responsibilities:

• Maintain optimal levels of customer happiness through top-notch sales service
• Serve and communicate with customers in person and over the phone, understanding their needs to recommend appropriate products and services
• Create and maintain productive trust bonds with wholesale and retail clients to drive growth
• Carrying out sales transactions effectively and in adherence to prescribed protocols
• Reach sales benchmarks on a monthly, quarterly, and yearly schedule
• Manage detailed work order files and formulas effectively
• Choose the right items from the sales floor or warehouse
• Tailor items to meet customer needs through tinting and mixing processes
• Stock shelves with inventory and arrange merchandise to create attractive displays
• Clean store equipment
• Load/unload delivery trucks
• Support in the distribution of goods as required
• Maintain the inventory and appearance of the designated zones
• Stay updated on the merchandise available and have dialogues about the options that can be explored
• Follow the prescribed methods for inventory management
• Present tactics for maximizing sales potential

Qualifications

Minimum Requirements:

• The age limit for participation is set at eighteen (18) years old
• The applicant must be authorized to work in the country where the position is based without needing sponsorship for employment visa status now or at any point in the future
• The capability to communicate, comprehend, read, and write in English is fundamental
• Required to be capable in Spanish reading, writing, comprehension, and verbal interaction
• A valid and unencumbered Driver's License is a vital document to have
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• The job demands a readiness to work all scheduled hours, potentially including weekends and evenings, with or without accommodations

Preferred Qualifications:

• Applicants should possess either a high school diploma or GED
• Acquire a year's worth of experience in a delivery, retail, or customer service environment
• Acquired expertise in selling paint and paint-related items through past work experiences
• Have a track record of operating tinting and mixing machinery in previous roles

About Us

Join us at Sherwin-Williams where you have the freedom to innovate, expand your horizons, and uncover your true potential

How to Commence the Process?

Beginning the Procedure - Applying Online

Explore the positions that catch your eye on our Job Postings page:

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Following initial steps, the procedure advances to a digital interview

After reviewing your application, qualified candidates will be asked to complete a digital video interview with HireVue, our selected interview partner. The interview will include several behavioral questions

You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Stepping into the store interview stage means candidates are closer to potentially securing the position

Upon reviewing your video interview, our Recruitment team will identify top candidates who will then be invited to attend an in-person meeting at one of our store locations, specialty wholesale branches, floorcovering facilities, or delivery service terminals.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each position, which will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of non-discriminatory factors considered in making compensation decisions including geographic location; skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The information provided pertaining to the wage structure, supplementary benefits, and perks is current as of the posting date. The company reserves the right to make alterations to these provisions in compliance with legal requirements. Such modifications could be carried out without specific notification.

Individuals with prior arrests or convictions will be assessed for job opportunities in accordance with the applicable federal, state, and local legislation, which incorporates adherence to the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act if needed.

By upholding the principles of Equal Employment Opportunity/Affirmative Action, Sherwin-Williams demonstrates a steadfast commitment to creating a workplace that is inclusive and free from discrimination. They prioritize fair treatment of all applicants, ensuring that no individual is unfairly disadvantaged based on factors like disability, genetic information, or protected veteran status. Sherwin-Williams promotes a work environment that values diversity and respects the rights of all employees.

In line with VEVRAA regulations, Sherwin-Williams requests state and local employment services to give priority referral to Protected Veterans.

It is important to note that Sherwin-Williams recruitment team members do not request candidates to provide payments or share financial information, such as national identification numbers, birthdates, or bank account details during the application process.